سياسة الاستبدال و الاسترجاع

Return and Exchange Policy Return or Exchange Policy Order Return or Replacement In order to ensure our customers' satisfaction, all purchases are subject to return and exchange according to the following conditions: - We guarantee the return of any damaged product or an error in the order. - The return period is 24 hours from the time of receiving the product from the shipping company. - The buyer must contact customer service for coordination. - The team will send the shipping label and return instructions to you via WhatsApp. - Upon the product's arrival at Zaman Al-Qassim company, we will refund the product price if it was paid at the time of purchase via electronic payment. This may take up to 14 days. - Shipping and delivery fees cannot be refunded, except in the case of damaged products, God forbid. Dear customers: We apologize for any modifications to the order if the discount code is not activated. Cancellation or modification of the order is not allowed after it has been received from the shipping company. In case of cancellation, the amount will be transferred within approximately 14 working days. If we are not provided with the correct and complete address, Zaman Al-Qassim company disclaims responsibility if the order is rejected by the shipping company for any of these reasons, and the customer has no right to claim anything afterward. *Your satisfaction is our goal, and we are happy to serve you.*